Returns & Refunds Policy

At Forêt Naturals, we stand behind the quality of our products and aim to ensure a smooth and reliable customer experience.

Due to the nature of our products, we handle returns and refunds in accordance with safety, quality, and hygiene standards.

We accept returns under the following conditions:

For safety and quality reasons, we cannot accept returns on opened or used products.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with:

We will review the issue and, if approved, provide a replacement or refund at no additional cost.

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Shipping costs are non-refundable, unless the return is due to an error on our part.

Customers are responsible for return shipping costs unless:

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

The following items are not eligible for return:

Orders may be cancelled before they are shipped.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return process outlined above.

We do not offer direct exchanges. If you need a different product, please:

If your order is lost or significantly delayed, please contact us and we will assist in reviewing the situation with the carrier.

For all return or refund inquiries, please contact us through our website.

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