Shipping Info & Policy

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or statutory holidays.

During periods of high demand (e.g., product launches, promotions, or holidays), processing times may be slightly extended.

Shipping Locations

Forêt Naturals currently ships within Canada.

We may expand shipping regions in the future. Any updates will be reflected on this page.

Estimated Delivery Times

Once shipped, orders typically arrive within 2–7 business days, depending on the destination and carrier conditions.

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Any free shipping promotions will be clearly indicated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided by the carrier and may take some time to appear after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

Forêt Naturals is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete address information.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged, please contact us promptly with:

  • Your order number
  • Clear photos of the package and product

If your shipment appears lost or significantly delayed, please reach out and we will assist in reviewing the issue with the carrier.

Once a package has been transferred to the shipping carrier, delivery timing and handling are outside of our direct control.

Returned Shipments

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal of delivery

Additional shipping charges may apply before the order can be resent.

Shipping Disruptions

Shipping times may be impacted by factors outside our control, including:

  • Severe weather
  • Wildfires or natural events
  • Carrier delays or labour disruptions

We appreciate your patience during these situations.